Nigel GopaulDigital Marketing Director
Hyundai Capital America
Nigel has over 15 years of experience leading digital strategy, product management and project development, with a strong focus on creating innovative customer experiences that drive global online profitability. He managed the entire digital platform for Hyundai Capital America (HCA): Consumer, Dealers and internal corporate digital experiences.
Prior to his current role, Nigel was responsible for American Express secure websites that serves over 8 million Cardmembers a month, who check and pay their bills, or perform other account services online. He also worked in the Travelers Cheques and Pre-Paid Services Group where he developed and launched the Mall Gift Card program for American Express.
Nigel graduated from UCLA Anderson School of Management with a MBA in Marketing and Strategy. Prior to business school, he worked at Hewlett-Packard as a Sales Engineer for two years. Nigel also worked as a Research Scientist at NASA Research Center where he worked on the next generation space shuttle. Nigel has a Master Degree in Aeronautics from Stanford University and a Bachelor of Science Degree in Aerospace from Polytechnic Institute of NY.
11:00 If you Build it, Will They Come? Integrate and Personalize your Mobile App to Stay at the Forefront of Consumer’s Loyalty
It’s an interesting time for mobile app development. It’s no longer good enough for a brand to have a mobile app; your brand’s app must stand out and deliver value. Many brands are struggling with the common issue of user loss. This struggle raises several questions: How do you gather and keep users? Is your app being used once and then deleted?
In the mobile app development industry, these questions are being asked and answered everyday. The answers can seem elusive and sometimes mysterious to brands that seem to be doing ‘all the right things’ and yet their app is still not gaining traction in the app store. There are some common missteps that can be corrected such as app size, UI design, and value exchange for data. Look to the most successful apps to see what they’re doing. As a prime example, look at Snapchat; and consider: How does it work and why is it so popular? How are brands using apps to reach Millennials?
There is no one answer to ensure your brand’s mobile app success but exploring these topics and relying on the data you already have will help to shape these answers for you. Join this session to hear the panelists discuss how you can effectively use the data you already have, and still be able to ensure success with your brand’s mobile app in both B2C and B2B systems.